Return Policy

Warranty

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Subject to the Australian Consumer Law, all products sold by us are generally only covered by the manufacturer’s warranty that accompanies the products. Most products come with a manufacturer’s 1-year Return-To-Base Warranty. You should refer to product manuals enclosed with your purchased product. 

We make no additional or independent warranty. We do not warrant the performance, compatibility, integrity, merchantability and fitness for a particular purpose of any product, but simply pass on to you the end-user warranty provided by the manufacturers or software publishers with their respective products.

We do provide our own RTB (return to base) warranty for certain products which will be specified on the specific products page.

Where we do accept products for repair under warranty, we cover parts and labour. Warranty repairs usually take 4 – 6 weeks to complete.

Due to restrictions placed upon us by manufacturers, hardware that is defective on arrival can generally be exchanged if we are notified within 7 calendar days of the invoice date or delivery date which we will judge based upon the tracking of our logistics/shipping company. Otherwise, the manufacturer’s warranty process must be followed by you. 

Warranties on ex-demo products are limited to 1 month after purchase due to the fact they are pre-used goods, unless otherwise stated.

The policies and conditions of manufacturers and software publishers may be varied from time to time without notice.

Proof of purchase is required for any warranty claim.

Excluded from warranty cover are: faults resulting from lack of maintenance, inadequate servicing, misuse, neglect, accidental damage, liquid spills, the effects of heat or fire, vandalism, theft, environmental conditions, dirt, dust, rodents or insects; cosmetic or superficial damage to casings after purchase; reloading operating systems, software and reformatting and recovery of data; damage caused by power surges or other causes covered by normal contents insurance; and consumables that by their nature have limited lifespans (e.g. ink cartridges, batteries, fuses, etc).

Return or Exchange of Goods

Subject to the Australian Consumer Law, we will gladly refund or give credit for faulty goods provided that we are notified within 7 calendar days of the fault first becoming apparent to you and provided our technicians confirm the existence of the fault. Otherwise, we will only try to arrange an exchange for you with the manufacturer.

We reserve the right to refuse a return simply for change of mind or circumstances. Return or exchange of computer hardware and peripherals, unless faulty, is usually not possible due to third party constraints on us.

Unless the goods are faulty, we may not be able to accept the return or exchange due to copyright and licensing restrictions where the plastic seal or shrink wrap of packaging is broken.

Where goods are not faulty, the right of refusal for the return or exchange of products is at our sole discretion. A restocking fee of up to 25% will be charged on all returned goods which are not faulty and which are nevertheless accepted by us for return.

There will be no credit given on orders due to price differences with other suppliers or due to subsequent price reductions by us. Please shop around and select carefully at the time when you place your order.

Any discrepancy in your order or any incorrect, missing or damaged items received by you must be notified to us in writing within 7 calendar days of you receiving delivery. 

Refunds for some items will be at the current market price – not at the original purchase price. This is due to rapid depreciation of the cost of computer parts. 

Returned toner, ink and laser cartridges must have a sample of the print or credit will be denied. Without this we are unable to process the return to the vendor of the product. 

Defective products must be returned in original cartons and with all original parts, packing materials, relevant manuals and cables and accompanied by a copy of the relevant invoice.  Once returned, defective items will be inspected and assessed for credit. Some items will need to be sent away to their manufacturers for assessment and will only be credited upon approval from the manufacturer. You may have to re-order for a replacement.

All claims for shortages or claims for damaged goods will only be accepted if made within 7 calendar days from the date of delivery to you. If a product has been refilled, re-manufactured or tampered with in any way the claim will be rejected and sent back to you at your expense.

All returns of incorrectly invoiced stock items must be returned unopened and in new condition with no writing, any form of labels or marking on them, otherwise credit will be denied and the stock returned to you at your expense.

Freight on returns will not be paid for by us unless the order has been wrongly fulfilled or the goods are faulty.